Business Excellence

Foundations for a Successful Business describes critical success factors in seven fundamental areas that apply to any corporation, nonprofit, government, or academic institution. (These areas are greatly simplified from what can be found in the Baldrige framework.) The Foundations document provides a “golden thread” that ties the areas into a coordinated system. The new resources

Improving team productivity starts by focusing on more than just efficiency.  When many organizations think of productivity, they often misunderstand efficiency as the sole determinant. While efficiency is a crucial measure of how productive (or not productive) a team is, it’s not the only factor.   In the article, Process Intervention for Better Productivity, respondents

Would you like to know the specific impacts in your state of the Baldrige Performance Excellence Program and its network of nonprofit partner programs across the United States? See newly updated data now posted on our website. The state-by-state information, available for downloading and viewing in the form of PDF files, is based on the

Robotic Process Automation (RPA) is often positioned as a game-changing technology that helps organizations achieve cost savings, better process performance, and numerous other benefits. But given all the hype around automation, it’s all too easy to underestimate the amount of time, labor, and other resources that it takes to implement RPA effectively. After sharing data

More than 500 technology transfer professionals met in Cleveland for the 2023 Federal Laboratory Consortium (FLC) annual meeting, the nation’s largest gathering dedicated to moving federal scientific and technological research results from laboratories into the marketplace. This year’s Conference attendance reached an all-time high in the FLC’s forty-nine-year history. Attendees learned that the updated FLC

Interview with APQC 2023 Conference Keynote Speaker Dr. Shimi Kang. Learn more about APQC’s 2023 Conference and register today to hear more insights from Dr. Shimi Kang and delve more deeply into people, process, and knowledge.    At first glance, concepts like play and self-care may feel like frivolous distractions that have no place in business.

As we began thinking about ideas around this year’s APQC 2023 Conference, we asked ourselves “What problems are people in process and knowledge management trying to solve?’ Well, as can be imagined, this question elicited many answers ranging from inefficient knowledge transfer to process design challenges. As we dug deeper, we began to understand that

Due to some conflicts and a general desire to keep things simple, my husband and I decided to spend New Year’s Eve at home this year. As could be expected, we started the evening by taking stock of 2021 and what we wanted to prioritize or do differently in the new year. However, once we