Knowledge management teams can be captivated by the beauty of their own methodologies, but KM is pointless unless it provides concrete value to the business. What “value to the business” means varies widely, however. A KM program might be designed to shorten project cycle times through knowledge reuse, reduce error rates by increasing access to […]
How KM Should Support the Business in 2022 Read More »
We’ve made it through 2021, and 2022 is already 8 percent complete. Crazy? That is, I think we may all be a bit crazy after the insane year we just finished. To keep supply chains and organizations moving while facing longer lead times, slower transit times, and demand outpacing supply, procurement professionals have been solid.
How to Transform Procurement | APQC Read More »
As the benchmarking authority, APQC is often asked: Which measures should I track? In the human capital management space, members ask: What are the most common measures for HR? Which KPIs should we use to assess the current state of our HR function? We are creating an HR dashboard, what high-level performance measures should we
5 HR Measures Every Organization Should Track Read More »
Collaboration is like a muscle: the more you use it, the stronger it gets. And research is clear that organizations and teams with a collaborative culture feel better and produce more. So, how do you create and strengthen a collaborative culture? In a recent visit to the Gladstone Institutes headquarters in San Francisco, I spoke
Three Ways to Strengthen a Collaborative Culture Read More »
Good process work requires addressing three core components: process design, managing performance (including data and analytics, measurement, and strategic planning), and project management. However, process work and the processes themselves have been taken on a tumulus ride over the last two years. Teams have found themselves collaborating with their stakeholders in interesting and technology driven
Process Best Practices Start With Strong Core Competencies Read More »
Media coverage of supply chain disruptions during the COVID-19 pandemic has made the “average Jane or Joe” more aware of what supply chains are than ever before. Port congestion has been an almost-nightly topic on the news. But reverse logistics, or returns, is much less talked about. I recently discussed these two aspects of supply
How Reverse Logistics Slows 2022 Supply Chains Read More »
It feels like everything has changed in the past few years, and knowledge management is no exception. KM is generating renewed interest, and KM teams are taking on more strategic and varied roles as they capitalize on technology innovations and address emerging business needs. APQC is currently running our 2022 KM Benchmarks and Metrics survey
How Knowledge Management Benchmarks and Metrics Are Changing Read More »
In 2021, battered and bruised supply chains got back in the game. In retrospect, it looked a lot like what the sports world calls a “rebuilding year”—one with a lot of change, a lot of attention, and muted expectations. A rebuilding year can be exciting at times, but it’s mostly exhausting, and that’s certainly
Supply Chain 2022: Focus on the Foundation Read More »
Amid the widespread changes of the last few years, organizations have a higher-level of understanding of the value process and performance management disciplines provide. Particularly the ability to create clarity around how work gets accomplished, fix broken processes, engage people in change, and stay flexible enough to support a range of priorities. Consequently, process
Myriad of Ways Process Supports Business Goals Read More »
Popular opinion has not been kind to HR. Over the years, HR has been described as the policy police, paper pushers, corporate protectors, planners of pointless interruptions, and most extremely, as an entity to be avoided at all costs. It seems that negative headlines about the HR function never cease. There are the classics such
No, We Really Don’t Hate HR Read More »