When it comes to change, experts agree on one thing: Organizations must change, or they die. While most acknowledge the importance of change, they still don’t fully understand the change process and why it is so difficult. Implementing change is hard, and while a lot has been written about its importance, it remains a conundrum. […]
Change Management Impacts Employees Deeper Than You Think Read More »
Credit: GaudiLab/Shutterstock The Baldrige Performance Excellence Program® (BPEP) is seeking applicants for the Malcolm Baldrige National Quality Award® Board of Examiners for the 2022 award cycle. The Examiner Application is now available online and will be open until 6:00 pm ET on January 10. Baldrige examiners are part of an elite group of more than 400 professionals from
Baldrige 2022 Examiner Application Now Open Read More »
While efforts for standardization, transparency around how work gets accomplished, and productivity improvements are at the core of what process teams accomplish, sometimes that noble purpose isn’t enough. To embed process management into the business for long-term success and value will often require connecting process management capabilities to business outcomes a successful merger & acquisition
Supporting Business Problems with Process and Data Read More »
For more than a decade, HR functions have turned to the shared services model to deliver transactional work to the business. Over the years, the use of shared services has lowered administrative HR costs, reduced response times, and improved the quality of routine HR work, with the ultimate goal of enhancing HR customer satisfaction. In
ScottMadden on What’s Next For HR Shared Services Read More »
Credit: FedTech This year’s FedTech Startup Studio Program, which is a multi-month course that brings together entrepreneurs and government researchers to develop startup companies around technologies created in federal labs, recently came to a finish with the 2021 cohort. Throughout the program, the teams worked with business mentors and federal researchers on developing business plans,
A Virtual Summit to Spotlight Federal Technologies and Entrepreneurship Read More »
Fast Food Company Charged for Public Disclosure Violations The Securities and Exchange Commission today charged Stephen J. Easterbrook, former CEO of McDonald’s Corporation, with making false and misleading statements to investors about the circumstances leading to his termination in November 2019. McDonald’s also was charged for shortcomings in its public disclosures related to Easterbrook’s separation
SEC Charges McDonald’s Former CEO for Misrepresentations About His Termination Read More »
“… It’s very clearOur love is here to stayNot for a yearBut ever and a day” Whether it’s a great love story or frenemies, the relationship between technology and support functions like process and knowledge management is here to stay. A great process improvement and knowledge management toolkit includes storytelling with data, ways to connect
3 Things Every Process & Knowledge Management Toolkit Needs Read More »
Credit: Horoscope/Shutterstock What are the leading-edge, strategic, and competitiveness challenges that you are facing in your organization/industry (or seeing in the organizations with whom you work)? What changes have there been to the long-standing drivers of success and sustainability? For more than 30 years, organizational leaders have depended on the Baldrige Excellence Framework® to help them reach
Seeking Input on the Baldrige Excellence Framework Read More »
Supply chain benchmarking is important because managers need to: understand how their supply chains compare to competitors’, evaluate “as is” conditions before they can determine what to fix, encourage innovation, compare performance across business units, and leverage data for restructuring and change. APQC defines benchmarking as the process of comparing and measuring your organization against
Why Supply Chain Benchmarking is Important Read More »
You benchmark in supply chain by planning your activities, collecting quantitative and qualitative data from your own and other organizations, analyzing what you collected, and then adapting your findings to take action. To benchmark a supply chain, it’s important to begin with a clear understanding of what problem you are trying to solve. Why are
How Do You Benchmark a Supply Chain? Read More »